What to Do If You Lose Your Key
Manual recovery process and limits when you cannot find or use an authorization Key.
If you cannot find your authorization Key, manual verification is usually required before a new Key can be issued. Choose the option that matches your situation:
| Situation | What to do |
|---|---|
| You lost the Key and cannot sign in to the platform | Contact an administrator for manual recovery |
| You still have the Key but think it may be exposed | Sign in and replace the Key yourself immediately |
| You want to give the entitlement to someone else | See key replacement and entitlement transfer |
Manual recovery
Contact the administrator through QQ at 2751268851 and provide the following information for verification:
- proof of purchase, such as an order ID or payment screenshot;
- the contact channel originally bound to the Key, such as a QQ number or email address;
- the name of the purchased resource.
After verifying and confirming the purchase information, the administrator will issue a new Key and revoke the lost Key immediately. Manual recovery may not be possible if the purchase relationship cannot be verified.
Service limits
Each paid entitlement generally receives only one lost-key reissue. Manual reissue is generally not provided again if the Key is lost another time.
After receiving the new Key, copy and store it immediately. Do not send the complete Key in public group chats, tickets, screenshots, or public repositories.
Privacy tip: Payment screenshots and logs may contain personal information. Provide only the information required for verification through the private channel requested by the administrator, and redact unrelated sensitive details.